FAQ
General Information
What is Orbi Hotels?
Orbi Hotels is a leading aparthotel chain in Georgia, offering modern and fully equipped rooms across Batumi, Tbilisi, and Bakuriani.
Which cities do you operate in?
We operate in three major destinations: Batumi, Tbilisi, and Bakuriani.
Are your hotels pet-friendly?
Yes. All Orbi Hotels properties accept pets.
Rooms & Amenities
What is included in the rooms?
Most rooms include:
TV
Free Wi-Fi
Balcony
Tea/coffee setup
Kitchenette
Bathroom amenities
Washing machine (available in some rooms)
Stove (available in some rooms)
Do all rooms have kitchenettes?
Yes. Every room features a kitchenette, allowing guests to prepare simple meals and coffee with ease.
Do the rooms have views?
Yes. Depending on the building, rooms offer sea, city, mountain, or forest views.
What room categories do you offer?
- Budget Rooms
- Standard Double Rooms
- Standard Twin Rooms
- Superior Rooms
- Deluxe One-Bedroom Units
- Junior Suites (Two-Bedroom Units)
- Family Rooms and Suites
- Panoramic Rooms
Services
Is daily cleaning provided?
Free cleaning is provided once every three days. Extra cleaning services are available for an additional fee.
Do you offer long-term stays?
Yes. Long-term accommodation is available in all cities.
Location & Surroundings
How close are you to main attractions?
Batumi
Located close to the airport, the city center, and the seaside.
Tbilisi
Near key areas, main streets, and popular attractions.
Bakuriani
Close to ski zones and surrounded by forest landscapes.
Dining
Do you have restaurants?
Batumi guests can enjoy the Panorama Restaurant, known for 360-degree views. Other dining options are easily accessible nearby in all cities.
7B Sherif Khimshiashvili Street, Batumi (6000)
+995 595 00 08 23
Do you offer long-term stays?
Yes. Long-term accommodation is available in all cities.
Cancellation & Payment Rules
What are the cancellation terms?
Cancellation rules depend on the chosen rate at the time of booking:
- Flexible rates – Free cancellation within the stated period
- Non-refundable rates – Full charge applies if cancelled or modified
Please check the exact terms shown during the reservation process.
Do I need to prepay for my booking?
Payment requirements depend on the selected rate.
Some bookings require full prepayment, while others allow payment at the property.
What payment methods do you accept?
We accept major payment options, including:
- Credit/debit cards
- Online payment methods
- Bank transfer
- Cash at the property (where applicable)
What happens if I don’t show up?
A no-show fee applies according to the cancellation policy of your chosen rate.
Can I modify my reservation?
Yes, booking changes are possible if the rate conditions allow it.
Modifications depend on availability and may include price adjustments.